Apple’s latest laptop, the 16-inch MacBook Pro launched at the start of November, is dealing with problems around the new speaker system with users reporting crackling and popping noises coming from the hardware.
Apple has confirmed the issue in documents sent to repair centers, noting that appointments for repairs should not yet be made as the issue is software-based and a fix will be forthcoming. Mikey Campbell reports:
“According to an internal memo obtained by MacRumors, Apple is investigating a fix to the software-related problem. As such, repair personnel are advised to refrain from setting up service appointments or replacing affected MacBook Pros.
“”When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or other applications to play audio, users may hear a pop come from the speakers after playback has ended,” the document reads. “Apple is investigating the issue. A fix is planned in future software updates. Do not set up service, or replace the user’s computer, as this is a software-related issue.””
This would not be the first time that a new MacOS laptop has faced audio popping or awkward sounds coming from a mix of software issues and component placement in the laptop design.
12 November 2019, US, New York: The new MacBook Pro, recorded at an Apple presentation in New York, … [+]
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It’s also worth noting that the problems with the six-speaker sound system are affecting in one of the new features of the 16-inch MacBook Pro. Earlier this week Apple confirmed that there were software problems with power management – another of the key updates in the 16-inch MacBook.
The larger MacOS laptop has led its relatively small marketing campaign with the screen size, the keyboard, the power management, and the audio capabilities. For the most part, the keyboard is essentially a return to the older trusted and tested design. Both power and audio now have confirmed faults. With reports of ghosting on the screen, it’s not going smoothly for the MacBook family at the moments.