“We previously encountered a great deal of misinformation about this update and we continue to work hard to clear up any confusion. As a reminder, we’re building new ways to chat or shop with a business on WhatsApp that are entirely optional. Personal messages will always be end-to-end encrypted, so WhatsApp can’t read or listen to them.”
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WhatsApp is also making changes to how users will be asked to review its privacy terms. Users will start to see a small banner near the top of the screen inviting them to review its privacy policies, and they will then be offered a deeper summary and then an in-depth PDF of the update.
WhatsApp plans may be too little too late, as many users have already flocked to rival servers such as Signal, which reportedly saw more than one million new users signing up every day in light of WhatsApp’s privacy update controversy.
WhatsApp addressed the renewed interest in competing services in its blog post on Thursday, saying “we understand some people may check out other apps.” However, the company also implied that these services may be less “reliable and safe” than WhatsApp.
“Other apps say they’re better because they know even less information than WhatsApp,” the company said. “We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data.”